Overview:

The Technical Director/Team Leader, Service Delivery will provide overall technical leadership and oversight to the project and also serve as the Team Lead for Objective 1. The position will lead design and day-to-day management of technical assistance efforts to improve the capacity of the GRZ to deliver high-quality RMNCAH&N services at the facility level. S/he will support the Chief of Party to ensure technical quality and consistency of technical assistance, coordinate project participation in TWGs, and mentor subnational clinical advisors. The Technical Director/Team Leader will work closely with Team Leads and subnational TA teams to ensure the project progresses toward expected results. S/he will also work with MEL staff to ensure project deliverables are monitored and course corrections are identified and implemented as appropriate. Other key responsibilities include supervising Technical and Cross-Cutting Advisors and adapting project activities based on monitoring at the district level.

Roles and Responsibilities:

Technical Leadership and Oversight

• Provide technical leadership and strategic direction for the project’s TA efforts, ensuring the integration, quality, and sustainability of interventions.
• Provide day-to-day technical oversight for design, planning, and implementation of activities in support of project goals and objectives.
• Establish and implement a system to ensure technical quality and fidelity across target provinces and districts.
• Collaborate closely with other Team Leaders to ensure harmonization of project approaches across technical and geographical areas.
• Track measures for climate risks in the EMMP and include these in work plans, budgets, and MEL plan.

Development and Implementation of Technical Approaches

• Provide technical leadership to the development of the project strategic plan, work plan, and project monitoring, in close collaboration with the MOH, USAID, and other stakeholders.
• Work closely with the COP on setting project priorities and directions, and responding to requests for support from local counterparts.
• Identify appropriate facility- and community-based strategies, and lead the formulation of innovative approaches to address RMNCAH&N service delivery.
• Oversee efforts to provide mentoring and capacity-building at the individual and organizational levels in RMNCAH&N services.

Monitoring, Evaluation and Learning

• Work with monitoring and evaluation staff to design and implement a plan to track data/results related to RMNCAH&N service delivery to inform adjustments in project implementation.
• Document successes, lessons learned, and challenges in implementation, as well as reports of project activities and results to the project and donor, including routine quarterly and annual reports and other reporting requirements as requested.
• Author/coauthor abstracts, presentations, and articles for journals and conferences.

Stakeholder Engagement and Collaboration

• Foster and maintain excellent relationships with USAID and in-country stakeholders as a representative of the project, and develop rapid responses to requests.
• Collaborate with all local stakeholders and IPs, especially the MOH, to ensure that all activities conform to requirements and regulations.
• Facilitate the project team’s relationship with designated counterparts at USAID, the MOH at both provincial and district levels, private-sector partners, and other key stakeholders in Zambia, such as NGOs and civil society organizations, to ensure effective TA.
• Actively participate in relevant technical advisory/working groups and professional forums representing Jhpiego.

Management

• Supervise technical staff and build, mentor, and manage a team of highly qualified staff to ensure rapid and sustainable results.
• Manage technical contributions of subgrantees, including defining scopes of work.

Required Qualifications:

• A clinical degree (doctor or nursing); MPH is preferred.
• 9+ years’ experience implementing and/or providing TA in integrated RMNCAH&N service delivery.
• Demonstrated experience in QI at facility and community levels.
• Skilled in building the capacity of individuals and organizations.
• In-depth understanding of the Zambian health care system, particularly the public health system.
• Proven track record managing a project team composed of several technical experts and fostering teamwork.
• Familiarity with USAID’s administrative, management, and reporting procedures and systems.
• Excellent diplomacy skills and a proven ability to establish and maintain interpersonal and professional relationships with USAID, host country counterparts, and representatives from other key stakeholders, such as NGOs, civil society organizations, and the private sector.
• Expertise in research to practice, identifying and adapting best practices to specific project contexts.
• Excellent verbal, written, interpersonal, and presentation skills in English.