Job Responsibilities:

• Management of day-to-day excesses and arrears and to work closely with branches and Relationship Managers to follow up on defaulting customers.
• Investigating delinquent accounts.
• Locating and contacting customers and informing them of their overdue loans.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt, including issuing demand letters, filing court summons, etc.
• Responding to customer queries.
• Ensuring the restructuring of non-performing loans into performing status.
• Early resolution of problem loans and fraud-related accounts.
• Liaison with external stakeholders such as attorneys and external debt collectors.