Job Description:

We are seeking a detail-oriented and organized Bank Mandates officer to join our collections team on a permanent basis. The ideal candidate will be responsible for managing and overseeing bank mandates accurately and efficiently. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with various departments to ensure timely collections and submission of bank mandates and maintaining positive relationships with internal and external stakeholders.

Key Responsibilities:

• Capturing of DDACC mandates from the branches and sending them to their respective banks.
• Ensure collection of all mandates from all branches before the 10th of every month.
• Manage and maintain existing bank mandates to ensure they are up to date and compliant with financial regulations.
• Ensure all DDACC mandates are submitted to their respective banks before the 15th of every month.
• Collaborate with financial institutions to address and resolve any issues or discrepancies related to bank mandates, ensuring clarity on the preferred methods for submitting mandates, whether electronically or in person.
• Collaborate with internal stakeholders to ensure that mandate changes are communicated effectively and implemented smoothly.

Reporting, Documentation, and Collaboration:

• Generate reports on bank mandates, and DDACC outcomes for management review.
• Document bank mandate activities and communications, maintaining accurate and organized records.
• Provide excellent customer service to both internal and external stakeholders while addressing DDACC mandates-related inquiries and concerns.
• Foster and maintain positive relationships with relevant stakeholders that advise and assist with DDACC mandate submissions, ensuring a supportive environment.
• Participate in team meetings and contribute to process improvements and efficiency initiatives.

Qualification:

• Diploma in any business-related course.
• Full grade 12 certificate or GCE.
• Previous roles that involved responsibility for executing or managing mandates will be an added advantage.
• Ability to work effectively in a team environment and collaborate with other departments.
• Ability to manage multiple tasks and priorities effectively while meeting deadlines.
• Willingness to adapt to changing processes, software, and organizational needs.
• A commitment to staying updated on industry best practices and regulatory changes.
• Strong problem-solving skills to handle collection disputes, discrepancies, and client inquiries effectively.
• Proficiency in financial software and Microsoft tools.