Position Overview

We are looking for three (3) proactive and customer-focused Relationship Managers to join our Chingola branch. The successful candidates will be
responsible for building and maintaining strong relationships with clients, ensuring excellent service delivery, and driving business growth.
Key Responsibilities
1.
Client Relationship Management
• Serve as the primary point of contact for assigned clients, ensuring their needs are understood and addressed.
• Build and maintain strong, long-lasting relationships with individual and SME clients.
• Regularly follow up with clients to assess their satisfaction and provide support.
2.
Business Development
• Identify and acquire new clients to grow the branch’s customer base.
• Promote MFS Credit’s products and services through targeted sales and marketing initiatives.
• Develop customized financial solutions to meet the specific needs of clients.
3.
Loan Origination & Support
• Guide clients through the loan application process, ensuring all necessary documentation is provided.
• Assist in credit appraisals and ensure compliance with MFS Credit’s policies.
• Monitor loan performance and support clients in maintaining repayment schedules.
4.
Market Research & Analysis
• Conduct market research to identify trends, opportunities, and potential risks.
• Provide insights and feedback to the branch team to refine strategies and improve service delivery.
• Keep abreast of competitors’ activities and recommend strategies to stay ahead.
5.
Risk Management & Compliance
• Ensure all client interactions and transactions comply with company policies and regulatory standards.
• Identify potential risks in client portfolios and escalate concerns as needed.
• Maintain accurate records of client interactions and agreements.
6.
Qualifications & Skills Required
• Diploma or Degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of 2 years’ experience in financial services, relationship management, or sales.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage client relationships and achieve sales targets.
• High level of integrity, professionalism, and attention to detail.
• Proficiency in Microsoft Office Suite.