The Business Development Manager will play a pivotal role in driving growth for Fortress Media and Maqola, a leading media production company and marketing agency. This individual will be responsible for expanding the client base, increasing revenue, and ensuring the seamless integration of business development with the client services department to maintain high client satisfaction and retention.
The role demands a strategic thinker with a passion for media, advertising, and marketing, capable of identifying opportunities, closing deals, and optimising service delivery to build long-term client relationships.

Key Responsibilities
The Business Development Manager will be responsible for the following key areas:

• Revenue Growth and Client Acquisition
• Client Services Management
• Business Development Strategy
• Networking and Industry Leadership
• Leadership and Team Collaboration
• Process Optimisation

Detailed Responsibilities

• Revenue Growth and Client Acquisition:
  • Develop and implement strategies to achieve annual revenue growth targets.
  • Research and identify new business opportunities across industries such as financial services, government, corporate, and private sectors.
  • Build a pipeline of high-value leads, targeting a minimum of 8 new clients per quarter.
• Client Services Management:
  • Collaborate with the Client Services team to ensure smooth onboarding, service delivery, and satisfaction for new and existing clients.
  • Develop cross-functional workflows with creative, production, and account management teams.
• Business Development Strategy:
  • Work with the Strategy and Research team to identify emerging trends and opportunities.
  • Align business development efforts with the company’s broader goals for innovation and market leadership.
• Networking and Industry Leadership:
  • Represent the company at industry events, trade shows, and networking opportunities.
  • Build partnerships with complementary service providers to create a broader ecosystem of value for clients.
• Leadership and Team Collaboration:
  • Lead and mentor the Client Services team, ensuring alignment with business development goals and client satisfaction metrics.
• Process Optimisation:
  • Develop and refine workflows to ensure seamless coordination between business development and client services.
  • Implement CRM systems to track leads and manage client interactions.

Key Performance Indicators (KPIs)
The role’s performance will be measured against the following KPIs:

• Achieve quarterly revenue targets.
• Successfully onboard a minimum of 8 new clients per quarter.
• Maintain an annual retention rate of at least 90%.
• Enter at least 3 new industries or regions annually.
• Establish 5 strategic partnerships annually.

Qualifications and Skills

Education:

• Bachelor’s degree in Marketing, Business Administration, Media Production, or a related field.
• Master’s degree in Business Administration (MBA) is a plus.

Experience:

• Minimum 5–7 years in business development, client services, or sales, with a focus on media production, advertising, or marketing.
• Proven track record of meeting and exceeding revenue and client acquisition targets.

Skills and Competencies:

• Deep understanding of media production and advertising agency workflows.
• Strong leadership and team management skills.
• Exceptional communication and negotiation skills.
• Strategic thinker with the ability to translate market trends into actionable opportunities.
• Proficiency in CRM software and tools to track performance and client relationships.

Personal Attributes:

• Results-driven with a passion for growth and innovation.
• Client-centric with a strong commitment to maintaining high service standards.
• Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment.