At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.

This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world.

We look forward to your application.

The key responsibilities for this role include but not limited to the following:

• Conducts all talent acquisition processes to ensure the recruitment of the right talent and support in on-boarding;
• Implements people plan and agenda in line with the companywide HR strategy;
• Provides support to employees in various HR-related topics such as leave and compensation and resolve any issues that may arise;
• Gathers and analyzes data with useful HR metrics, like time to hire and employee turnover rates;
• Management of informal and formal disciplinary and grievance procedures and provides line support for disciplinary processes;
• Gives required support in the employee separation and off boarding process;
• Implements various HR services across the HR employee life cycle such as employee engagement action planning, talent management, performance management, and learning & needs analysis;
• Coordinates HR practices and objectives that will provide an employee-oriented and high performing superior workforce;
• Provides support in facilitating restructuring projects and ensuring compliance with organization design and change management methodologies;
• Supports the learning and organization development team and departments in preparation of job profiles, sufficiently prepared to enable effective job design and job evaluations; and
• Works with HR Senior Managers and Group to give support to the Business such as Talent Management, Performance Management, Compensation and Benefits, Diversity and Inclusion programmes, Reward and Recognition programmes, union engagements and Industrial Relations.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Bachelor’s Degree in Human Resource Management, Industrial Psychology; or any relevant field.
• Minimum of 2- 4 years’ experience as an HR generalist.
• Experience working in an area other than HR is an added advantage.
• Member of the Zambia Institute of Human Resources Management (ZIHRM).

Women are strongly encouraged to apply

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.