Are you a seasoned HR professional with a knack for driving operational excellence? Our client, a dynamic organization in the NGO sector, is seeking a Human Resources and Operations Manager to lead their administrative and HR functions while ensuring alignment with their mission of delivering impact and fostering growth.

Key Responsibilities:
-Develop, implement, and oversee HR and administrative policies, ensuring compliance with Zambian laws and regulations.
-Provide strategic leadership in recruitment, compensation, performance management, and capacity-building initiatives.
-Manage procurement processes, vendor relationships, and contract negotiations while ensuring fiscal responsibility.
-Oversee organizational assets, preventive maintenance programs, and administrative technology to ensure operational efficiency.
-Guide managers and staff on HR services such as job evaluations, performance management, and compensation.
-Act as the primary contact for administrative matters, leading communication strategies and emergency response efforts.
-Evaluate and improve HR and administrative systems to enhance service delivery and organizational impact.
-Lead special projects, including restructuring and process improvement, while incorporating lessons learned into ongoing practices.
-Provide day-to-day supervision of HR specialists and administrative teams.

What We’re Looking For:
Education: Degree in Human Resources, Business Administration, Public Administration, Industrial Psychology, or related field. Masters is an added advantage.
Experience: A minimum of 5 years of executive-level HR and operations experience in managing workforce services, facilities, procurement, and logistics.

-Proficiency in management information systems and project management tools.
-Strong organizational skills and the ability to manage complex operations.
-Excellent written and verbal communication skills in English. Proficiency in local languages is an advantage.
-Must be an active member of the Zambia Institute of Human Resources Management