ROLE PURPOSE

To ensure customs declarations are done correctly and promptly, to provide guidance for all customs related issues.

KEY RESPONSIBILITIES

To ensure a professional, courteous, and helpful attitude in all dealings with internal and external customers such as Imports Department, Customer Service, Sales, Finance, Operations etc.

To ensure assistance to other departments with technical advice or presentations as required

To ensure daily Liason with Customs to resolve- disputes/Claims/quieries on declarations.

Ensure that entries are cleared in accordance with Customs compliance agreements

Prioritise the clearance flow to achieve fastest transit time possible

To ensure daily Maximization on pre-clearances opportunity in accordance with established service guidelines

Ensure clearances authority held, and clearance is completed in accordance with the owner’s instructions

Ensure that correct declarations are made on behalf of customers, whilst satisfying the legislation set by Customs, VAT laws and other regulatory agencies

Ensure accurate and up to date information is held on the customer data base

Ensure that all tools provided, Anaconda, Asycuda world are used for each declaration.

Ensure that every contact with an internal or external customer is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of our customers immediate and future needs.

Always follow GSOP

Ensure quality is always integrated into the business

Assist supervisors/Operations Manager with daily tasks as required

Always ensure conformity to the prescribed DHL uniform standards

REQUIREMENTS OF THE JOB

ASYCUDA WORLD, ANACONDA, SHERLOC, GIA

EXPERIENCE

3 years experience

EXPECTED QUALIFICATIONS

Full Grade 12 Certificate

Diploma In Customs Clearances

PC Literacy ( PC GOP;HIC;GEMA: Advance: QSMS; Outlook; Excel