Position Overview

The Key Account Manager, Public Sector & NGOs, will focus on recruiting and managing relationships with key accounts in government institutions and non-governmental organizations. This role aims to create meaningful partnerships that support the public sector’s needs, enhancing service delivery through tailored payment solutions. This role reports directly to the Head of Corporate Sales.

Job Responsibilities

• Customer Acquisition: Identify and engage with key accounts in government and NGOs, developing strategies to onboard new clients in the public sector.
• Account Management: Build and nurture relationships with key decision-makers, understanding their objectives to deliver solutions that meet their specific requirements.
• Sector Strategy: Drive growth through a sector-focused strategy, aligning our offerings with the public sector and NGO client needs.
• Market Intelligence: Stay updated on sector developments, including policy changes or funding shifts, to anticipate client needs and propose solutions accordingly.
• Account Growth: Identify upselling and cross-selling opportunities to drive account growth.
• Performance Reporting: Track and report on account performance, analyzing metrics to inform strategies and improve client satisfaction.
  As well as above, any other duties given by management
  Accountability and Performance Measures
• Accountable for the achievement of revenue targets for the following business lines:
  • Merchant and Online Payments
  • Cash Deposits and Bulk Payments
  • Airtime and Bill Payments
  • Accountable for acceptable service levels

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• Minimum 4 years post-qualification experience.
• Proven track record in key account management or sales with a minimum of 2 years’ experience managing accounts in the public sector or NGO environments.
• Understanding of government and non-profit organizational structures.
• Strong interpersonal, negotiation, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Familiarity with payment solutions and mobile money services is an advantage.