1. ROLE IDENTIFICATION

Job Title: RAPID RESPONSE DRIVER

Direct Reports:

OPERATIONS MANAGER

2.      JOB PURPOSE
The Rapid Response Driver is responsible for quickly and safely transporting security personnel, equipment, and resources to emergency or high-risk locations, ensuring a fast and effective response to security incidents. This role is critical in supporting security operations by providing timely, efficient, and professional transportation services during emergency situations, incidents, or urgent security calls. The driver will be part of a highly trained security team, providing the initial response to alarms, patrols, and other time-sensitive security concerns.
3.      KEY RESPONSIBILITIES

•  Emergency & Security Response: Respond swiftly to security alarms, incidents, or urgent calls, transporting security personnel and equipment to affected areas. This may include responding to theft, break-ins, trespassing, or other critical security situations
• Safe and Professional Driving: Drive security vehicles with care and professionalism, adhering to all traffic laws and safety regulations while maintaining a high level of situational awareness in potentially high-pressure environments.
• Incident Support: Upon arrival at the scene, assist security officers in setting up perimeter security, providing crowd control, or securing the area until additional resources arrive, depending on your company’s protocols
• Vehicle Maintenance & Readiness: Ensure that the response vehicle is in optimal working condition at all times. Perform routine checks, such as verifying fuel levels, tire pressure, and ensuring all necessary security equipment (e.g., radios, surveillance gear) is available and functioning.
• Route Optimization: Use GPS and local knowledge to determine the fastest and safest routes to emergency locations, factoring in potential roadblocks, traffic conditions, or safety risks.
• Communication & Coordination: Maintain regular communication with the control room, dispatch team, and security personnel to provide status updates, share information on incident progress, and receive further instructions as needed.
• Equipment Transport & Setup: Safely transport and ensure the security of any necessary equipment such as radios, surveillance systems, emergency lights, or other security devices. Assist with setting up equipment or ensuring it’s in place when arriving at the scene
• Reporting & Documentation: Complete and submit necessary documentation, such as incident reports, vehicle condition logs, and security activity records. Maintain accurate records of responses and incident resolutions.
• Emergency Support: In case of emergency, assist with first aid or basic security measures as needed, in line with company protocols, until additional emergency services arrive.
• Incident Follow-Up: After the initial response, assist with securing the area, performing routine checks, or following up on ongoing security issues as directed by supervisors.

4.NATURE OF DECISION MAKING

a)  Analytical

b) Strategic

c) Financial

5. QUALIFICATIONS: Minimum

• Grade 12 certificate with minimum of 5 ‘O’ credits or better in Mathematics or Englis
• Security Background is a must
• Valid Zambian driver’s license with a clean driving record.

6. EXPERIENCE:

Minimum Two (2) Proven work experience in a similar role.

ATTRIBUTES & SKILLS

• First Aid Training: Basic first aid or CPR certification is beneficial, especially when responding to medical emergencies or accidents during security incidents.
• Knowledge of Security Systems: Familiarity with alarm systems, surveillance equipment, or other security tools is advantageous, as it may be part of the driver’s duties to transport or assist with setting up such equipment.
• Experience with Specialized Vehicles: Experience with armored vehicles or other specialized security transport vehicles is a plus.
• Crisis Management Training: Knowledge of handling critical incidents, risk management, and responding to emergencies effectively.