Clearcom Solutions Ltd is seeking a skilled IT Specialist to join our team in delivering managed IT services. The ideal candidate will support and manage client computing devices, server and storage systems, network infrastructure, and unified communications in a high-demand environment. This is a full-time, onsite position with 24/7 support responsibilities. The selected candidate should be prepared to start immediately and relocate to the Copperbelt region.

Key Responsibilities:

Operate and manage a 24/7 Service Desk, handling IT incidents and service requests in line with ITIL best practices.
Provide comprehensive support for client devices, including desktops, laptops, mobile devices, and peripherals.
Manage server and storage infrastructure, ensuring optimal performance and data integrity.
Oversee network management, including MPLS, WAN, LAN, and wireless infrastructure, to ensure reliable connectivity.
Support unified communications and collaboration systems to facilitate seamless communication.
Adhere to governance and compliance standards, providing consistent, transparent reporting on KPIs and SLAs.

Requirements:

Bachelor’s degree in IT, Computer Science, or a related field.
Proven experience with Service Desk operations and client computing management.
Strong knowledge of server and storage management, particularly in high-availability and virtualized environments.
Experience in network management, including MPLS, LAN, and WAN configurations.
Familiarity with unified communications and collaboration tools.
ITIL certification or strong understanding of ITIL frameworks is preferred.
Excellent troubleshooting skills and the ability to work in a high-pressure environment.
Willingness to relocate to the Copperbelt and begin work immediately.