Job Description

A Sales Operations Executive, play a critical role in supporting the sales team to achieve their targets and ensuring smooth operations within the commercial department. They will be responsible for managing various sales processes, collecting, and analysing data, and implementing strategies to improve overall sales and revenue performance.

Key Responsibilities

Contract Management

• Ensure valid contracts are held per customer against the active service that has been provisioned.
• Document Management
• Store, share, track and manage files or documents.

KYC Management

• Ensure that all provisioned accounts have a soft copy folder of customized KYC/service
• contracting documentation on SharePoint.
• Ensure that one-off service have Proof of payment/LPOs held supported by SPF & quotation in a SharePoint folder.

Service Revenue Reconciliation

• Ensure that service in the contract align with invoicing.
• Ensure that all provisioned services under Information Technology are billed accordingly.

Resolution of Audit findings

• Timely closure of both internal and external Audit issues raised.

Management Information

• Management of the Integrated Sales Tracker.
• Monthly reconciliation and profitability analysis of Email as a Service and Azure Stack.
• Manage and optimize the sales process from lead generation to deal closure, ensuring efficiency and effectiveness at each stage.

Minimum Qualifications

• Full Grade 12 Certificate
•       University Degree in business/marketing is anadded advantage
•       Member of Zambia Institute ofMarketing
•       Valid driver’s Licence

Key Competencies and Skills

Key Knowledge

• Broad understanding of INFRATEL Products and services
• Basic understanding of account management and salesprocesses/Techniques.
• Good communication, presentation and organizational skills

Key Skills

• Good negotiation skills
• Sound analytical and decision making
• Good verbal and written communication.
• intermediate Microsoft Excel skills.

Key Attributes/Competencies

• Strong Customer service Skills.
• Ability to work independently and as part of a team.
• Strong business acumen and understanding of sales andrevenue metrics

Years of Experience Required

• • Basic Telecom Experience
  • Proven 3 years’ experience in sales operations, salessupport, or a similar role