About Lusaka Oaktree School

Lusaka Oaktree School is a leading international school committed to providing a high-quality education that fosters academic excellence, personal growth, and global citizenship. We are seeking a dynamic and passionate Teacher Librarian to join our dedicated team.

Job Description

The IT Support Officer at Lusaka Oaktree School will be responsible for providing technical support and ensuring the smooth operation of the school’s IT infrastructure, systems, and hardware. The role includes troubleshooting IT issues, managing network systems, providing training to staff and students on the use of technology, and maintaining IT assets. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to support a dynamic learning environment.

Key Responsibilities:

Technical Support & Troubleshooting

Provide first-line technical support to staff, students, and parents, resolving hardware and software issues efficiently.
Diagnose and troubleshoot technical problems related to computers, printers, interactive whiteboards, projectors, and other IT equipment.
Respond to IT support tickets, requests, or incidents promptly and efficiently.

Network Management & Maintenance

Monitor and maintain the school’s IT network infrastructure, ensuring connectivity, security, and efficient performance.
Manage wireless networks, including access points, routers, switches, and firewall configurations.
Troubleshoot network issues, including internet outages, LAN/WAN connectivity problems, and wireless coverage.

Hardware & Software Management

Install, configure, and maintain hardware such as desktops, laptops, tablets, printers, and smartboards.
Manage software installations, updates, and licenses, ensuring all systems have the latest versions and patches.
Maintain an inventory of all IT equipment, ensuring proper asset tagging and documentation.

IT Security & Data Protection

Implement and enforce IT security policies, procedures, and best practices to protect the school’s data and IT infrastructure.
Conduct regular data backups and ensure that data recovery systems are in place and functional.
Assist with maintaining cybersecurity protocols, including antivirus software updates and monitoring for potential threats.

User Training & Support

Provide training and support to staff and students on using IT equipment, software applications, and online platforms.
Create user guides, FAQs, and instructional materials to enhance IT literacy within the school community.
Assist in setting up technology for school events, meetings, presentations, and classroom activities.

Support for School Information Systems (SIS)

Assist with the management and support of the school’s Student Information System (e.g., Engage), ensuring smooth operation and troubleshooting any system-related issues.
Support data entry, data management, and reporting functions of the SIS as required.

IT Procurement & Vendor Management

Assist with sourcing, evaluating, and procuring IT equipment, software, and services.
Liaise with external IT vendors and service providers to resolve technical issues or service requests.
Project Management & Improvement Initiatives

Participate in IT projects, including technology upgrades, system migrations, and the implementation of new technology solutions.
Contribute to the continuous improvement of IT systems, processes, and user experiences.

Qualifications & Experience:

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
At least 2-3 years of experience in IT support or a similar role, preferably in an educational setting.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and Google Workspace.
Experience with network management, hardware troubleshooting, and software installation.
Familiarity with IT security practices, data protection regulations, and backup solutions.
Excellent communication, interpersonal, and problem-solving skills.

Key Skills & Competencies:

Technical Proficiency: Strong understanding of IT hardware, software, and networking principles.
Problem-Solving: Ability to diagnose, troubleshoot, and resolve IT issues efficiently.
Customer Service Orientation: Friendly and patient when supporting non-technical users.
Attention to Detail: Ensure accuracy in troubleshooting, documentation, and inventory management.
Adaptability: Ability to handle multiple tasks and adapt to changing priorities in a dynamic environment.
Team Collaboration: Ability to work effectively with colleagues, vendors, and stakeholders.