Job Title: Director Operations

Grade: P10

Department: Operations

Reporting Line: Postmaster General (CEO)

Purpose of Role

The Zambia Postal Services Corporation’s Director Operations is the Chief Operations Officer of the Corporation and is responsible for ensuring the efficient and effective delivery of mail and other postal services.

Duties and Key Responsibilities

1. To develop and implement strategies that improves the overall efficiency and effectiveness of Corporation’s operations. This includes identifying key performance indicators, monitoring progress, and making necessary adjustments to meet goals.
2. Identifying and implementing strategies to improve operational efficiency, such as automating processes, optimizing delivery routes, and reducing waste.
3. To ensure that the Corporation provides excellent customer service and responds quickly to customer complaints and concerns.
4. To ensure the achievement of set financial targets concerning revenue budgets, cost and required profitability.
5. To stay up to date with advances in technology and innovation and must be able to implement these changes effectively to improve operations and customer service.
6. To ensure sustainable liaison with the Corporation’s strategic – local and international partners.
7. To monitor emerging trends and events in the Corporation’s internal and external business environment in order to facilitate effective adaption and strategic fit between the Corporation and its business environment.
8. To nurture distinctive competences in the staff towards molding a highly competitive business organization.
9. Performs any other duties as may be assigned by the Supervisor.

Personal Attributes and Skills

• Detail oriented with technical aptitude and ability to perform function effectively.
• Capacity to work under pressure prioritizes multi tasks and meet deadlines.
• High personal standards of professionalism, trustworthiness and high level of integrity.
• Strong analytical skills.
• High levels of personal organization to ensure timely and accurate reports.
• Effective Communicator.
• Must have high ethical standards, credibility and commitment to best practices.
• Thorough Knowledge of Postal Services Act.
• Thorough Knowledge of the Public Finance Management Act.

Qualifications/Requirements

• Full Grade Twelve (12) certificate.
• Bachelor’s Degree in Business Administration or related field.
• Post Graduate Degree (preferred/added advantage).
• At least 5 – 10 years relevant work experience.