Job Profile: Relationship Manager – SME

Overview: A Relationship Manager for Small and Medium Enterprises (SME) is responsible for managing and nurturing relationships with SME clients. This role focuses on understanding the unique needs of small and medium-sized businesses, providing tailored financial solutions, and ensuring client satisfaction to drive business growth.

Key Responsibilities:

Client Relationship Management: Develop and maintain strong relationships with SME clients, acting as their primary point of contact for financial services.
Financial Advisory: Offer expert advice on financial products and services, such as loans, credit, investments, and insurance, to meet the specific needs of SME clients.
Sales and Business Development: Identify and pursue new business opportunities within the SME sector to expand the client base and increase revenue.
Portfolio Management: Monitor and manage the financial portfolios of SME clients, ensuring optimal performance and compliance with regulations.
Risk Assessment: Evaluate the creditworthiness and financial stability of SME clients, conducting thorough risk assessments to inform lending decisions.
Customer Service: Provide exceptional customer service, addressing client queries and concerns promptly and effectively.
Market Analysis: Stay informed about market trends, economic conditions, and regulatory changes affecting the SME sector to provide relevant and up-to-date advice to clients.

Qualifications:

1. Bachelor’s degree in finance, Business Administration, or a related field.
2. Proven experience in relationship management or financial advisory roles, preferably within the SME sector (Minimum Of 3 Years)
3. Strong understanding of financial products, services, and market dynamics relevant to SMEs.
4. Excellent communication, negotiation, and interpersonal skills.
5. Analytical mindset with the ability to assess risk and make sound financial decisions.
6. Customer-focused with a commitment to delivering high-quality service.

Skills:

1. Financial analysis and risk assessment
2. Sales and business development
3. Customer relationship management
4. Market research and analysis
5. Effective communication and negotiation
6. Problem-solving and decision-making

APPLICANTS SHOULD DO THE FOLLOWING:

Email all their documents in a SINGLE PDF
Indicate the email subject as – APPLICATION FOR EMPLOYMENT AS RELATIONSHIP MANAGER – SME (LUSAKA)