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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

It is a critical role in COOs function in commercial Operations.
To deliver performance excellence through working as part of a team which undertakes a wide range of MI reporting as per SLA.

• Prepare daily SLA or payments report.
• Prepare weekly Credit Reference Bureau (CRB) returns.
• Prepare Monthly Bank Of Zambia (BOZ) returns.
• Uploading regulatory returns (CRB & BOZ) on the portal.
• Prepare Monthly payments returns report.
• Reconcile BOZ unpaid collections account.
• Consolidate monthly settlement reports.
• Daily resolving of queries relating to DDACC payments
• Actioning of recall of funds from/to other banks.
• Prepare Monthly CMC, Manual Payments and MBR reports.
• Plus any other duties that may be provided by Line Manager from time to time.

Job Description

Accountability: Achieving Business Performance: – (40%)

Outputs:

Receive monthly MIs from respective teams for consolidation and analysis before submission to the COO directives.
Receive/send recall of funds requests to and from other banks
Submit monthly BOZ returns MI
Submit weekly CRB report MI
Prepare the monthly business review (MBR) report
Prepare monthly CMC report.

Accountability: Business Direction (30%)

Outputs:

Answer queries relating to DDACC payments.
Provide weekly and monthly MIs to the COOs directives.
Keep a record of all CRB and prepare BOZ MI of unpaid cheques and DDACCS at the end of each month and submit to regulators.
Share the list of both Unpaid DDACCs and Cheques with RMs and compliance in order for them to confirm/validate the list.
Action all recall of funds requests as per SLA to and from other banks
Prepare weekly CRB MI that is uploaded on CRB site every week.
Prepare monthly BOZ returns that is uploaded on the BOZ portal
Accountability: Risk, Governance and Regulatory (20%)

Outputs:

Ensure that you thoroughly ensure that all BOZ Unpaids and CRB reports are in check and done within stipulated time by the regulator to avoid penalties.
Conduct snap checks as assigned by the Team manager
Investigate and resolve queries relating to unpaid items identified by Reconciliation team.
Understand risks and controls of domestic payments roles, including circulars and compliance policies.
Actively participate in team events and morning hurdles

Accountability: Leadership:- (10%)

Outputs:

Lead, inspire and coach a team of professionals, creating succession to key roles
Live Group behaviours and inspire others in working together to achieve the strategic vision
Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)