Collection Specialist – Operation team (please indicate reference CS in the subject)

Cutis Health Care Zambia is a well-established Cosmetics company striving to improve people’s health and beauty by providing innovative and effective Skin and body care solutions in the Zambian community, and this is through its healthy values – dedication, team work, trust, and customer service. Cutis Health Care is currently looking for a Collection Specialist in the Operation division to hire:

Responsibilities:

• Collection Specialist should exhibit professionalism and trustworthiness. He/she will be responsible for collection, contacting clients and collecting outstanding payments.
• He/she should strike a balance between maintaining trustful relationships, and ensuring timely payments.
• Resolve billing and customer credit issues
• Monitor accounts to identify outstanding debts
• Keeping accurate records and reporting on collection activity
• Coordinating activities to ensure adherence to scheduled collection times
• Update account status records and collection status
• Adhere to all safety standards, regulations, laws, and policies

Requirements

1. Proven experience as a Collection Specialist or similar role
2. Working knowledge of MS Office specially excel application
3. Excellent communication skills (written and oral)
4. Skilled in negotiation
5. Valid driving license