Division/Company Massmart Retail
Store format / Brand / Site Builders Warehouse
Department Sales
Location BWH KITWE
Position Service Assistant
Massbuild Builders Warehouse_ Service Assistant _KITWE
EE 27 HR 40 HR BEN PERM X DISABILITY

“We encourage people with disabilities to apply.”
Summary:
To pick stocks as per the picking slip and deliver them to the picking area specified by a team leader or manager for collection and delivery for the benefit of customers.

FUNCTIONS / RESPONSIBILITIES:
1. Adhere to Company Policy and procedures
a) Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function
2. Pick stock
a) Wear BIBs to identify yourself with customers at all times
b) Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect
c) Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
d) Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member
3. Load items – on/off delivery trucks/ customers vehicles
a) Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles
b) Accompany delivery driver to deliver or collect or exchange stock as required
c) Merchandise incoming stock in the right shelves in the store as required
d) Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard
e) Assist customers as efficiently as possible
4. Satisfy internal and external customers
a) Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers
b) Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require.
5. House keeping
a) Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy
b) Ensure stock is packed in allocated areas
c) Perform general cleaning duties
6. Safety Awareness
a) Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises
b) Follow correct safety procedures
c) Adhere to safety regulations when working with gas
d) Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position
Requirements:
Grade 12
1-2 Years’ Experience
Competencies:

1. Strengthen Reputation and Local Involvement
2. Ensure customer / Member Centered Performance
3. Ensure Execution and Achieve Results
4. Ensure Planning and Improvement
5. Build and Influence Team
6. Adapt and Learn
7. Manage and Leverage Talent
8. Train and Develop Talent
9. Network Internally and Externally
10. Customer focus
11. Helpful
12. Physically able to perform lift bulk stock

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within 14 days please consider your application unsuccessful.
Application closing date: 24TH SEPTEMBER 2024
Contact person for further information about this vacancy/forwarding of application:
Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

“Please note that only the following information is required in your CV:
Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.”

Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit www.massmart.co.za/privacy-policy