Bedford Microfinance Limited was established in 2020. BML is a fast growing microfinance lending institution. Its first area of operation is Lusaka and is currently expanding to other provinces of Zambia.

1. Debt Recovery Officer (1 Position)
The company is searching for a tactical debt collector to oversee the prompt receipt of clients’ overdue payments. The debt collector’s responsibilities include spotlighting and contacting prominent defaulters, conceiving payment plans, restructure or reschedule such loans and negotiating updated payment options. You should also inspect clients’ adherence to these updated obligations.
To ensure success as a debt collector, you should possess polished tracking and strategizing techniques.

Debt Recovery Officer’s Duties and Responsibilities:

• Identifying deviations from predetermined payment plans.
• Calling and emailing defaulters to restate their dues.
• Use skip-tracing techniques to locate difficult debtors..
• Proposing realistic, carefully-constructed payment plans.
• Negotiating newly-adjusted payment plans.
• Prepare debt collection reports.
• Monitoring defaulters’ repayments to stop recurrent non-compliance.
• Maintaining an updated, exhaustive paper trail.
• Instituting suitable, timely legal action, if needed.
• Ensure compliance with debt collection laws.
• Resolve conflicts to achieve solutions.
• Share insights to improve debt recovery strategies.
• Attend courts on behalf of BML as part of recovery process.

Education and Experience

• Full grade 12 certificate or higher preferred.
• Proven experience in debt collection (minimum 3 years) , preferably in finance.
• Receipt of a formally-recognized finance qualification is ideal.
• Familiar with debt-related legal provisions.
• Excellent verbal communication and negotiation skills.
• Knowledge of debt collection laws.
• Fine-tuned telephone etiquette.
• Discerning, attentive, and thorough.
• Excellent organizational and time management skills.
• Certification in debt collection practices is advantageous.