Established in 2015, iShop Worldwide Ltd is a Shopping Concierge and Delivery Service, that provides you the best solutions for shipping items from around the World to your doorstep – right from the comfort of your home. With our commitment to excellence, innovative approach, and unwavering dedication to customer satisfaction, we have established ourselves as a reliable partner for businesses of all size, and individuals alike.

Role Purpose:
The Administration and Operations Officer will play a crucial role in supporting our administrative functions and providing support to the Logistics Manager. This position involves extensive use of computer knowledge, including managing digital files, creating quotations, and sorting stock lists on our ecommerce platform and knowledge of ZRA Customs Clearing Procedures. The ideal candidate will need to have strong organisational skills, attention to detail, proficiency in Microsoft Excel, and familiarity with using databases.

Key Responsibilities:
Administrative Support:
Manage and organise digital files and folders.
Save and categorise images and documents efficiently.
Assist in creating and managing quotations using Microsoft Excel for the organisation’s services.
Sort and update stock lists for the ecommerce sites and other platforms.
Perform general administrative tasks as required.
Ensure accuracy and integrity of data entered in the internal control systems.
Regularly update and maintain customer and stock databases on various ecommerce sites
Generate reports and summaries as needed for both Zambian and UK Office Support Teams.
Assist in driving new business opportunities and contribute to revenue growth through proactive customer engagement.
Map and regularly assess the Customer Journey to identify areas for improvement in customer experience.

Logistics Support:
Verify invoices received from Customer Services to prepare for Customs Clearing
Coordinate appointment of clearing agents in ZRA System
Coordinate preclearance procedures and documentation for all shipments
Coordinate delivery of parcels to door
Negotiate pricing of delivery to door with various delivery companies.

Qualifications:

Degree in Business Related Field

Proficient in Microsoft Office, especially Excel.

Familiarity with using databases and CRM’s.

Strong computer skills, including file management and data entry.

Excellent organisational and multitasking abilities.

Attention to detail and accuracy.

Effective communication and interpersonal skills.

2- 3 years previous experience in an administrative or logistics role is preferred.

Ability to work independently and as part of a team.

Desired Attributes:

Problem-solving skills and a proactive attitude.

Ability to handle multiple tasks and meet deadlines.

Strong work ethic and a positive attitude.

Willingness to learn and adapt to new systems and processes.