Job Description
Job Title: Operations Officer
Department: Operations
Designation: Lusaka
Reporting To: Executive Director

Job Summary
We are seeking a highly organized and detail-oriented Operations Officer to join our dynamic team. In this role, you will play a crucial part in ensuring our daily operations run smoothly and efficiently. Your ability to analyze processes, communicate effectively, and solve problems will be key to maintaining our high standards of quality and operational excellence.
Under the general supervision of the Executive Director, the Operations officer will ensure timely and cost-effective delivery of supplies to respective end users whilst displaying high levels of commitment, integrity and ability to lead and effect change in the organization.
As an Operations Officer, you will be responsible for coordinating with various departments, partners, managing administrative tasks, and the implementation of operational plans. If you thrive in a fast-paced environment and are committed to continuous improvement, we invite you to bring your skills and expertise to our organization.

Operations Officer Responsibilities

• Reporting to the Executive Director about company processes and procedures.
• Developing company policies and ensuring compliance.
• Improving business functionality to align with core business objectives.
• Tracking operational costs toward maintaining profit-margins.
• Promoting efficiency by implementing improved operational procedures.
• Analyzing and maintaining operational data, and monitoring product inventories.
• Monitoring adherence to policies and processes throughout the company.
• Overseeing human resources development policies, training, and performance reviews.
• Ensuring positive client, supplier, and vendor relationships.
• Make sure inventory is always at optimal level
• Ensure on time payments to vendors and suppliers
• Oversee and manage all aspects of the business including Accounting, Sales and Marketing and Procurement.
• Review trade area and identify new market opportunities.
• Assisting with customer service and satisfaction.

Skills

You’ll need to have:

• Communication and interpersonal skills
• Commercial awareness and business acumen
• Copywriting and design skills
• Creativity
• An eye for detail
• Analytical and strategic thinking
• Drive and self-motivation
• A flexible approach to work
• the ability to work well under pressure
• teamwork and the ability to foster good working relationships
• influencing and negotiation skills
• IT, social media and numeracy skills

Operations Officer Requirements

• A bachelor’s degree in operations management, project management, strategic management, business management, or similar.
• A master’s degree in a related field preferred.
• Extensive experience in an operations management position, or similar.
• In-depth knowledge of project management and strategic planning.
• Exceptional leadership and communication skills.
• Ability to promote efficiency toward achieving business objectives and profitability.
• Advanced knowledge of best business practices.
• Experience with budgets and financial reports, and monitoring expenses.
• Developing human resources policies, and monitoring compliance and performance.
• Valid driver’s license.