About Us:
Keda Zambia Ceramics is a leading manufacturer in the ceramics industry, committed to producing high-quality ceramic products and delivering exceptional customer service. We are seeking a proactive and motivated intern to join our team and support the management of our SALES TEAM.

Key Responsibilities:
1. CRM System Management: Assist in the daily management and maintenance of the CRM system at our branch office, ensuring its smooth operation and reliability.
2. Promotional Activities: Help execute promotional activities based on the CRM promotion plan developed by our headquarters and branch, ensuring successful implementation.
3. Team Coordination: Support the CRM team members by tracking and supervising task completion, ensuring effective team performance.
4. Collaboration: Facilitate smooth communication and collaboration with headquarters and within the team to ensure information flows seamlessly.
5. Reporting: Assist in generating regular CRM system usage reports, and report project progress and issues to headquarters and the country manager.
6. Customer Issue Resolution: Coordinate resources to address and resolve issues raised by customers in a timely manner.
7. Travel Management: Assist in organizing and managing short-term business trips for team members as required by business needs.

Job Requirements:

1. Educational Background:

• Currently pursuing or recently completed a diploma or bachelor’s degree in business management, sales and marketing or a related field.

2. Technical Skills:

• Basic knowledge in CRM systems and familiar with Microsoft Office Suite (Excel, Word, PowerPoint), will be an added advantage.
•  Basic data management and data analysis skills, with the ability to understand and optimize data processes within the CRM system.

3. Business Understanding:

• Basic understanding of business models and sales processes, with a keen interest in integrating CRM systems with business requirements.
• an interest in marketing, sales, and customer service domains.

What We Offer:

• Practical experience in CRM system management within a dynamic industry.
• Opportunity to develop skills in promotional activities, team coordination, and reporting..
• Mentorship and guidance from experienced professionals in the field.
• A supportive and collaborative work environment.