Job Description: Site Manager for a Private Medical Diagnostics Laboratory

Position Title: Site Manager
Location: Ndola, Zambia
Reports To: Chief Executive Officer (CEO) / Board of Directors
Department: Medical Diagnostics Laboratory
Employment Type: Full-Time

Job Summary:

The Site Manager will be responsible for the overall leadership and management of a private medical diagnostics laboratory in Ndola, Zambia. This role involves strategic planning, operational oversight, financial management, and ensuring the laboratory delivers high-quality diagnostic services. The Site Manager will lead a team of professionals and work closely with the CEO and Board of Directors to achieve the laboratory’s goals and objectives.

Key Responsibilities:

1.    Strategic Planning and Leadership:

• Develop and implement the laboratory’s strategic plan in alignment with the company’s overall mission and vision.
• Lead the development of business objectives, growth strategies, and operational plans.
• Provide leadership and direction to all departments to ensure they operate efficiently and effectively.
• Regularly review and assess the laboratory’s performance and make adjustments as needed.

2.    Operational Management:

• Oversee the daily operations of the laboratory, ensuring high standards of service delivery.
• Implement and monitor standard operating procedures (SOPs) to optimize efficiency and quality.
• Ensure that all laboratory equipment is properly maintained and up-to-date with the latest technologies.
• Manage the laboratory’s workflow to ensure timely processing and reporting of diagnostic tests.

3.    Financial Management:

• Prepare and manage the laboratory’s annual budget, including forecasting revenue and expenses.
• Monitor financial performance, including profit and loss statements, and implement cost-control measures.
• Approve expenditures and manage the procurement of supplies, equipment, and services.
• Identify and pursue opportunities for revenue growth, including new services and market expansion.

4.    Human Resource Management:

• Oversee the recruitment, training, and management of laboratory staff.
• Ensure that the laboratory is staffed with qualified professionals who are well-trained and motivated.
• Conduct regular performance evaluations and implement professional development programs.
• Foster a positive and productive work environment, promoting teamwork and high morale.

5.    Quality Assurance and Compliance:

• Ensure the laboratory complies with all relevant local and international regulations and standards (e.g., ISO 15189).
• Implement and monitor quality control programs to ensure the accuracy and reliability of test results.
• Prepare the laboratory for inspections and audits by regulatory bodies.
• Ensure that all health and safety protocols are strictly adhered to within the laboratory.

6.    Client and Stakeholder Management:

• Develop and maintain strong relationships with clients, healthcare providers, and other key stakeholders.
• Address client concerns and inquiries promptly and professionally
• Collaborate with the sales and marketing teams to promote the laboratory’s services and enhance its reputation.
• Represent the laboratory at industry events, conferences, and meetings.

7.    Technology and Innovation:

• Stay abreast of advancements in medical diagnostics and laboratory technology.
• Lead initiatives to adopt new technologies and improve existing processes within the laboratory.
• Oversee the integration of new diagnostic tests and services into the laboratory’s offerings.

8.    Reporting and Communication:

• Prepare regular reports on the laboratory’s performance for the CEO and Board of Directors.
• Communicate key developments, challenges, and opportunities to senior management.
• Ensure all internal and external communications are clear, professional, and aligned with the laboratory’s brand.

9.    Risk Management:

• Identify potential risks to the laboratory’s operations and implement strategies to mitigate them.
• Ensure that all laboratory activities are conducted in a manner that minimizes legal and financial risks.
• Develop and maintain contingency plans for emergencies and other unforeseen events.

Qualifications and Skills:

• Education: Bachelor’s degree in Medical Laboratory Science, Biomedical Science, Business Administration, or a related field. A Master’s degree in Business Administration (MBA) or a related field is highly desirable.
• Experience: Minimum of 5 years of experience in a medical diagnostics laboratory or healthcare setting, with at least 3 years in a senior management role.
• Leadership Skills: Proven ability to lead, inspire, and manage a diverse team of professionals.
• Strategic Thinking: Strong ability to develop and implement business strategies that drive growth and efficiency.
• Financial Acumen: Deep understanding of financial management, including budgeting, forecasting, and cost control.
• Regulatory Knowledge: Familiarity with Zambian healthcare regulations and international standards (e.g., ISO 15189).
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly.
• Problem-Solving: Strong analytical and decision-making skills, with a focus on achieving results.
• IT Skills: Proficient in the use of business management software, laboratory information systems (LIS), and Microsoft Office Suite.

Working Conditions:

• Primarily based in an office environment within the laboratory premises, with occasional visits to other sites or meetings.
• May require extended working hours to meet deadlines or handle emergencies.
• Occasional travel within Zambia or internationally for conferences, training, or meetings.

Compensation:

• Competitive salary and benefits package commensurate with experience and qualifications.
• Additional benefits may include health insurance, retirement plan, performance bonuses, and paid time off.