About One Acre Fund
Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role
We are seeking someone to help us increase adoption of mobile money usage in farmer loan repayments. You will oversee creation of different social behavior change strategies, addressing mobile money adoption both internally with staff and externally with clients at scale. You will report to the Deputy Country Manager.

Responsibilities

• Daily activities
  • Support Mobile Money repayment process operationalisation in Zambia
  • Conduct weekly float rebalancing and reconciliations for mobile money agents
  • Design controls to safeguard farmer repayments and mitigate fraud risk
  • Coordinate with Field Operations to plan the training calendar for all mobile money trainings
  • Create/Update training materials in readiness for training and deliver trainings
  • Manage communication between field team and mobile money agents to foster coordination, improve float management and report to HQ when delays happen
  • Troubleshoot low-level malfunctions such as blocked sim cards, and ensure in time issue resolution to reduce delay in operations of the field team. Report challenges to HQ
• Social Behavior Change
  • Create strategies and run campaigns to implement social behavior change towards loan repayment among staff and clients
  • Interpret results from SBC campaigns to refine future strategies
  • Conduct client surveys/focus groups discussions to collect mobile money related learnings to fill information gaps and support future expansion plans

Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelors degree in sales/marketing or any Business related discipline
  1 year of professional experience in setting-behavior-change strategies with the intention of driving adoption, in Zambia.
• Experience with data collection
• Leadership experience at work, or outside of work, enthusiasm for learning
• Language: Fluent English speaker and can speak Bemba, Nyanja or Tonga

Preferred Start Date
As soon as possible

Job Location
Kabwe, Zambia

Benefits
Health insurance, paid time off

Contract Duration
1 year

Eligibility
This role is only open to citizens or permanent residents of Zambia