1. ROLE IDENTIFICATION

Job Title: BRANCH MANAGER

Direct Reports:

CHIEF OPERATIONS OFFICER

2. JOB PURPOSE

We are seeking a dynamic and experienced Branch Manager to oversee the operations of our Kitwe branch. The ideal candidate will be responsible for managing all aspects of the branch’s operations, ensuring high-quality security services, maintaining client satisfaction, and driving business growth.

3. KEY RESPONSIBILITIES

Operational Management:

• Oversee the daily operations of the Kitwe branch, ensuring efficient and effective delivery of security services.
• Develop and implement operational policies and procedures to enhance service delivery and operational efficiency.
• Monitor and manage branch performance metrics, including response times, incident resolution, and client feedback.

Team Leadership:

• Recruit, train, and supervise branch staff, including security personnel, administrative staff, and supervisors.
• Conduct regular performance reviews, provide coaching and development opportunities, and address any performance issues.
• Foster a positive and collaborative working environment, promoting teamwork and professional growth.

Client Relations:

• Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
• Conduct regular client meetings to assess satisfaction levels and identify opportunities for service improvement.
• Develop and implement strategies to enhance client retention and satisfaction.

Business Development:

• Identify and pursue new business opportunities to expand the branch’s client base and market presence.
• Develop and execute sales and marketing plans to achieve branch growth targets.
• Represent the company at local events and networking opportunities to promote services and build brand awareness.

Financial Management:

• Prepare and manage the branch budget, ensuring cost control and profitability.
• Monitor financial performance, including revenue, expenses, and profitability, and implement corrective actions as needed.
• Ensure accurate and timely reporting of financial and operational data to the Regional Operations Manager.

Compliance and Safety:

• Ensure the branch operates in compliance with all relevant laws, regulations, and industry standards.
• Implement and enforce health and safety policies to protect employees and clients.
• Conduct regular audits and inspections to ensure compliance and address any issues promptly.

4.NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Bachelor’s Degree in Operations Management, business administration or its equivalent.
• Security Background.

6. EXPERIENCE:

Minimum  Eight (8) Proven work experience in a similar role

ATTRIBUTES & SKILLS

• Prior experience of working in a similar operational management role , ideally within the security industry
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organizational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environment
• Strategic thinking and planning
• Analytical thinking
• Budgeting and planning
• Report writing