DUTIES AND RESPONSIBILITIES INCLUDE:

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts.
• Identify customer needs.
• Provide information on new products and services.
• Direct customers to mobile money principle representatives as needed.
• Organize an efficient daily collection schedule with clients in the portfolio.
• Collect clients’ deposits, and transfer the money collected directly into clients’ accounts via the mobile money technical application on the phone.
• Ensure all cash transactions are done according to company procedures
• Expedite the resolutions of customer’s problems and complaints to maximize customer’s satisfaction
• Ensuring that the company procedures and laid down rues are followe
• Ensuring that monthly reports are submitted on the 5th of every month
• Ensuring that the working place is clean at all times
• Any other duty assigned by the supervisor.

QUALIFICATIONS:

• Must have a grade 12 School certificate or equivalent
• Must have any tertiary qualifications in any field.
• Have good problem solving and decision-making skills.
• Be computer literate.