Pact Overview

At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42 -year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.

Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Department Overview

Pact, seeks a Provincial Hub Manager to work on the five-year USAID/Zambia Integrated HIV and Health Activity (ZIH) contract. ZIH is supporting the USAID and PEPFAR objectives of 95/95/95 and providing service delivery and technical assistance to improve Maternal, Newborn, and Child Health (MNCH) and Family Planning & Reproductive Health (FP/RH) services. In collaboration with the Ministry of Health, ZIH is improving, sustaining, and further integrating HIV/AIDS, MNCH and FP/RH services at the health facility and community levels and ensuring that client-centered, high-impact, high-quality services are available to all Zambians.

Position Summary

The Provincial Hub Manager will manage a Provincial-level ZIH office and team of technical, monitoring and evaluation, finance, HR and logistics staff, including Pact and sub-partner staff. The Provincial Hub Manager will oversee planning, implementing, and monitoring of program activities in the assigned Province, and will oversee multiple District-level hub offices in the Province. The Provincial Hub Manager will serve as the senior-most representative of ZIH at Province level and will be the point of contact for GRZ, USAID, and other stakeholders at Province level.

Key Responsibilities

• Provide strategic leadership, oversight and management for the Provincial Hub including management of Pact assets.
• Ensure bidirectional communication and feedback between the Provincial Hub team and the Lusaka and Technical Hub teams.
• In collaboration with technical advisors, provide technical guidance to ensure high quality integrated technical programing within the Province while ensuring full integration of all technical components.
• Be accountable for timely program implementation according to the workplan and budget, identifying proactive solutions to challenges, and achieving the Province’s high-frequency, monthly, quarterly and annual targets.
• In coordination with the Senior Program Manager Clinical Services and District Hub Coordinators, develop and maintain relationships with Provincial and District government, USAID regional office personnel, other USG implementing partners, and other stakeholders to plan, implement, and monitor program implementation.
• Lead Province team in developing annual workplans and budgets at Province level.
• Lead Province team in preparing high quality, timely progress reporting.
• Ensure that Pact has the necessary human resources for program implementation, including sourcing external consultants and working with sub-partners as required.
• Monitor performance and deliverables of sub-partners.
• Productively partner and collaborate internally with other Pact departments, including program, technical, grants, finance, administration, and procurement to ensure that portfolio-wide support is given.
• Collaborate with the Senior Program Manager Clinical Services, Technical Director for Clinical Services and other teams to ensure Province and District ZIH staff receive all needed technical, operational, and administrative support to deliver quality and timely results in all project activities.
• Comply with Pact policies and requirements and enhance the same among Provincial Hub staff with respect to health and safety, child safeguarding, anti-fraud and other relevant policies and procedures.
• Oversee Provincial Hub budget including tracking spending, disallowed cost, review and approve staff travel requests, travel reports, partners’ cash requests and liquidation reports, approve all Provincial Hub expenses, etc.
• Ensure that Pact’s internal control system is strongly functional within the Provincial Hub, and that Pact and sub partner staff comply with Pact policies and donor rules and regulations.
• Ensure proper implementation of Pact’s performance management systems for direct reports. This includes setting annual performance goals, conducting one to one meeting, proactively addressing performance issues through regular, constructive, and honest feedback, and coaching and identifying necessary staff development needs for direct reports.
• Ensure that all vacant positions at Province and District levels are filled in a timely way by working closely with the Senior Program Manager and HR department.
• Provide mentoring, guidance and training on Pact policies, procedures, tools, and methodologies, as needed to the team members and models best practices; advises and trains other team members.
• Coordinate joint supportive supervision visits including with USAID regional staff, Provincial government and other stakeholders to monitor project implementation progress, quality of services delivered to beneficiaries, and data quality.
• Promote collaboration with the Technical, Grants, Contracts & Compliance, Finance & Administration, HR, and M&E teams within Pact to ensure cross fertilization of ideas and information across and within the Provincial Hub.
• Represent ZIH in public events and meetings and coordinate with other donor funded programs.
• All other duties as assigned.

Basic Requirements

• Bachelor’s degree and 8+ years relevant experience or equivalent combination of education and experience, including 4 years of management experience. Master’s Degree in Public Health is an added advantage. Medical Doctor, Medical Licentiate or Clinical Officer
• Excellent communication skills, including writing, oral, and interpersonal communication.
• Critical thinking and problem-solving abilities
• Practice flexibility, creativity, and ability to work within deadlines.
• Result-oriented and demonstrates the ability to work in a team.
• Ability to work in a fast-paced environment.
• Great leadership and goal-setting skills.
• Perform other duties, including logistics and administrative assignments, as required.

Other local education and experience:

• Technical background in at least one relevant technical intervention area under ZIH; preference for prior clinical experience.
• Experience with PEPFAR-funded projects in Zambia, including technical understanding of PEPFAR 3.0 and USAID indicators and managing for performance.
• Previous experience managing budget of $1 million or more annually.
• Previous experience managing technical and other staff and sub-partners.
• Experience in capacity development and organizational development.
• Willingness to have extensive field travels with the assigned Province, with previous Province experience and familiarity preferred.
• Ability to sustain interpersonal and professional relationships with internal colleagues and contacts in donor and partner organizations.
• Strong interpersonal and team building skills.
• Strong planning and time management skills.
• Excellent written and oral communication skills, including the ability to effectively present complex ideas to diverse audiences.
• Ability to multitask with ease, adapting to frequently changing priorities.
• Energetic team player who enjoys supporting the development of staff and local partners.