JOB ADVERT – RETAIL TECHNICAL REPRESENTATIVE

Aller Aqua Zambia Limited invites applications from suitably qualified candidates to fill the position of Retail Technical Representative. The role reports to the Sales & Marketing Manager and will be based in Chipepo, Southern Province, Zambia.

JOB PURPOSE:

The Retail Technical Representative will be responsible for providing technical and administrative support to the sales function as well as processing sales tasks for local and export markets.

RESPONSIBILITIES:

• Develop and maintain an in-depth understanding of the fish feed products, including their nutritional benefits, usage, and application.
• Assist customers in selecting the right products for their specific needs, considering species, growth stages, and environmental conditions.
• Conducting training sessions for customers to enhance their understanding of the technical aspects of fish feeding.
• Coordinating sales to achieve set objectives.
• Diagnose and resolve issues related to feed performance, such as growth rates, feed conversion ratios (FCR), and fish health concerns.
• Identify potential new customers and markets and support the sales team in expanding the customer base.
• Conduct regular on-site visits to build strong relationships with customers and understand their operational challenges.
• Work closely with the sales team to develop and execute sales strategies, promotional campaigns, and customer outreach programs.
• Monitor industry trends, competitor activities, and market demands to identify opportunities and threats.
• Prepare detailed reports on customer feedback, sales performance, and market conditions for senior management.
• Visit fish farms and other customer sites to provide hands-on technical support and troubleshoot issues related to feed usage, fish health, and water quality.
• Act as the first point of contact for customer complaints or concerns, ensuring timely and effective resolution.

QUALIFICATION, SKILLS AND ATTRIBUTES    :

• Full Grade Twelve School Certificate (GCE)
• Bachelor’s degree preferably in Aquaculture. Advanced knowledge in fish nutrition is a plus.
• Minimum of 2-4 years of experience in a technical sales role within the aquaculture or related industries.
• Effective problem-solving skills and the ability to handle technical inquiries.
• Strong understanding of fish nutrition, feed composition, and aquaculture practices.
• Excellent interpersonal and communication skills
• Strong analytical skills to diagnose problems and recommend effective solutions to customers
• Proven track record of achieving sales targets and providing technical support.