SANDVIK ROCK PROCESSING SOLUTIONS
CENTRAL AFRICA

PRODUCT SUPPORT & SERVICE ENGINEER – SCREENING SOLUTIONS

At Sandvik Rock Processing Solutions (“SRP”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

If you are motivated problem solver, with crushing & screening technical capabilities and passionate about providing customers with solutions and a world class experience then we are looking for you to join our team as a Product Support & Service Engineer for our Sandvik Screening Solutions business in Central Africa.

The role will report into the report into the Sandvik Rock Processing Solutions Service Manager for Central Africa and be based from our offices in Kitwe, Zambia.

Purpose of the role:

Responsible for working closely with the Central Africa sales, account management & service teams to promote Crushing and Screening products and champion the driving of the Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance to our customers for our screening installed base across Central Africa (primarily Zambia, Tanzania & DRC).

The job responsibilities:

Responsible for personal safety and safety of all the teams he/she will be working with on different jobs and different sites.
Responsible for safe work environment by contributing to job safety analysis, engineering technical standards, facility standards and work practices.
Customer training and efficient technical services support pertaining to all Sandvik Screens and Materials handling products supplied to customers within Central Africa.
Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Screening equipment when required.
Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Screening equipment.
Work with Customers’ Maintenance Teams perform repair and fault finding using hydraulic, electric and instrumentation schematics.
Cooperate closely with the sales team or directly with the customer to promote Screening Solutions equipment and aftermarket sales.
Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
Contributes to team effort by accomplishing related results as needed.
Works towards achieving set KPI’s, for both the Customers and Sandvik.
Ensure all work assigned to the team, related to Screening Solutions, is carried out in accordance to set budgets and timeframes.
Providing relevant information to on Screening Solutions installed base in Central Africa to the Region Africa Lifecycle team and to ensure accurate installed base information is maintained in the database
Accept and perform tasks delegated by SRP Management as deemed necessary
Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.
Qualifications & Experience Requirements
Degree Qualified Metallurgist or Mechanical Engineer or good trade relevant background with relevant equipment technical and managerial experience.
Have at least 5 years’ experience in a similar role in the Mining Industry with screening experience
Acquired knowledge in Crushing and Screening operations in both surface and underground.
Other Requirements & Competencies
Have a valid passport, and willing and able to travel, without restrictions, within the Central African Territory at relatively short notice, and also as per customers’ or Sandvik’s requests/requirements.
Possess relevant driver’s license accepted in Zambia.
Ability to communicate in French will be an added advantage
What is in it for you?
We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

Send your application as soon as possible as we will be evaluating candidates continuously, and no later than

Read more about Sandvik Group and apply at home.sandvik/career,

About us:

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.