About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role
Seeking someone to help protect the value we provide to farmers by strengthening systems to prevent incidents of fraud and harassment, resolving farmer complaints, and promoting good working relationships with team members across the board. You will report to the Business Operations Lead.

Responsibilities
Case Management

Maintain an updated Audit and Investigation tracker
Investigate and write findings reports as per internal investigations Service level agreements.
Provide recommendations for documentation and process improvement on an ongoing basis
Field Visit Activities

Schedule field visits to investigate cases with field leadership’s support
Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgment forms and reports from relevant parties for recovery of cash lost by One Acre Fund staff.
Arrange any follow-up appointments to help with the investigation
Departmental Liaison Activities

Work with the regional teams on any requirements for the cases and advise on appropriate resolutions and recommendations.
Work with HR on all pending disciplinary actions from cases investigated.
Work with the Business Operations lead to examine processes to prevent future occurrences
Train other staff on basic audit processes to ensure staffing resources are available to provide audit support in busy periods.
Conduct staff training on several processes including repayment and document filling to ensure farmers remain protected as they transact.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Conflict resolution skills
Proficiency in Excel or Google Sheets – maintaining trackers
Can create a detailed plan of activities
Preferred Start Date
As soon as possible

Job Location
Kabwe, Zambia

Benefits
Health insurance, paid time off

Contract Duration
1 year renewable based on performance

Eligibility
This role is only open to citizens or permanent residents of Zambia

Application Deadline
08 July 2024

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.