About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Team

The Global Information Services (GIS) team vision is to support the MSI mission with effective value for money for our digital technologies. We partner with the 37 MSI country programmes to deliver a portfolio of high quality digital and technology products and services, which compliment local technologies.

Our products include applications for front line clinical service delivery, contact centres and digital client engagement, group finance and business intelligence, websites, collaboration tools (M365 suite), cyber security and networking, amongst others. Our services range from helping to specify and select new technology, through to delivery, embedding and ongoing support.

Our team is based in the UK, Ethiopia, Kenya, Malawi, Uganda, Senegal and South Africa our major hubs being in London, Bristol and Nairobi.

About the Role

As a Finance Application Analyst at MSI Reproductive Choices, you will be a key member of a three-person finance applications team, instrumental in ensuring the smooth operation of our financial systems.

Your primary responsibilities include providing hands-on support for Infor SUN systems and associated applications, resolving user issues, and collaborating with third-party partners. You will maintain strong relationships with finance users globally, and work with the global accounting team to assess and enhance business processes.

Additionally, you will monitor system performance, recommend optimizations to ensure a seamless experience for our users, and provide line management for one application analyst.,

The role can be based in any MSI Reproductive Choices country programme.

About You

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

Communication: you’re a strong written and verbal communicator, able to communicate effectively with technical and non-technical colleagues on a one-to-one basis.
Problem solving: you’re able to trouble-shoot issues in a logical manner and come up with appropriate solutions with guidance from your line manager.
Analytical skills: you’re analytical, with an ability to analyse and interrogate data and information, and to apply “critical questioning”.
Organisation and prioritisation: you’re able to juggle different demands, prioritise support based on business impact urgency, and escalate as necessary.
Proactiveness: you have an ability to identify potential knock-on impacts or patterns which may be evident from support tickets, and to act accordingly.
Collaboration: You’re a team player and you are energised by working with colleagues and supporting end users based all over the world.
Technical mindset: you’re able to quickly understand new technologies, systems, and processes.
User-centred: you ensure that any materials and guidance you give has the users at the heart.
Language: you’re fluent in English, both written and verbal.
To perform this role, it is essential that you have the following experience:

Experience with SUN Systems V6.4 and/or earlier versions of SUN.
Experience in Q&A and Profession Advantage products e.g. B4B, Advanced Inquiry, Bank Reconciliation, eRemit.
Experience in multi business unit, multi-currency, global environments.
Experience in remotely accessed finance systems.
Experience in control structures (e.g. business rules) of a global finance system
Experience with purchase order/invoice systems – Kontrolla preferable.
Experience in the design and implementation of financial systems
Experience of staff time recording systems – Time@Work preferable
Familiar with SUN Systems on SQL, SQL Studio 2008 R2.
Experience of Infor BI or other OLAP cube reporting tools an advantage.
Additional experience that we’d welcome:

Experience of end user support including ticket logging, ticket resolution, updating of a knowledge base.
You may have had some exposure to a programming language such as SQL, or an appetite to learn more technical skills.
Experience of working in a highly international business setting and/or healthcare business setting / NGO would be welcome.
Formal Qualifications/Education

Accounting or computer science degree, or equivalent experience.
Personal Attributes:

We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.

For this role, we’re looking for an individual who is:

Committed to the protection of team members and clients, with a focus on vulnerable groups.
Able to role-model inclusive and culturally sensitive attitudes and behaviours.
Resilient, flexible, positive attitude and who thrives in fast-paced, dynamic environments.
Driven by doing work that directly impacts those most in need.
Curious about emerging developments within our sector and passionate about building best practice.
Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learn and develop.
Location: London Support Office (hybrid working) or where any MSI country programme operates.

Full-time: 35 hours a week, Monday to Friday (UK contracted hours).

Contract type: 12-month fixed term contract.

Salary: £34,200 – £42,750 per annum commensurate with experience, for UK based candidates. Discretionary bonus + benefits. For all other locations, the role will be banded within national context.

Salary band: BG 7

Closing date: 5th June 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates. For all other locations, the role will be banded within national context.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.