Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities. Fresh Life is currently operational in 3 major cities in Kenya and 1 city in Zambia (Kafue- Zambia Compound). Our innovative solutions are designed to suit the realities of today’s cities, which are densely populated and heavily built up, particularly in low-income areas.

In achieving Fresh Life’s vision and mission of making safe sanitation accessible and affordable for everyone, forever, we must stay true to who we are as an organisation and as individuals who aim to transform cities and communities with our services.

The five core values that guide our work and interaction with our stakeholders are: Authenticity, Building Value for Stakeholders, Collaboration and Teamwork, Pragmatic Innovation, and Pursuing Excellence. You will see these values embedded  in our office space, our activities, and our evaluation system to ensure that as our organisation grows rapidly, our team stays authentic to the Fresh Life culture.

Job Purpose

The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is responsible for customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments

Key responsibilities

Customer Acquisition and Retention.
Establish plans and strategies to expand the customer base in the assigned sales area.
Maintain contact with clients in the market area to ensure high levels of client satisfaction.
Mapping and data collection to enable validation of a specific market territory.

Meet established sales targets, goals, and quotas within the assigned territory.
Ensure 100% collections of monthly service fee payments.
Generating leads, pursuing opportunities and closing deals.
Undertake careful record-keeping processes.

Support and Operations
Report any operational issues within their sales area.
Ensuring success of Fresh Life Operators by supporting tenant training and launch of all new Fresh Life Toilets.
Execute sales support processes to expedite the conversion of sales (training, lease agreement signing)

Key skills and experience required

Academic: Diploma/Degree in Business related course
2+ years experience working in a field-based sales role
Comfortable working in informal settlements.
Proven track record of consistently exceeding targets
Ability to effectively communicate at all levels. Fluent in English and Nyanja– required
Ability to build relationships
Determined to succeed
Outgoing and proactive
Planning and Organisational skills
Physical Requirements: This role entails walking, standing for long periods, candidates must be physically fit.

Character Attributes

Enthusiasm for operational excellence  – You prototype, seek feedback, and make improvements. You see through tasks and projects, not only until they’re completed but until they become a standard way of working. You are excited to build systems and processes and share them with colleagues to make everyone’s work more efficient.

Adaptability – You see a challenge as an opportunity to pivot and improve. You “make it work”, get creative, and figure out how to adapt ideas based on new information. When presented with an issue, you propose a solution and the steps needed to get there.

Ability to prioritise and maintain a birds-eye view of multiple activities – You like working on multiple activities at the same time and have a system for staying organised. You can identify what needs attention most urgently and are ready to help colleagues do the same.

Team spirit – You want to be a part of a motivated and high-performing team. You bring enthusiasm to your work, have fun with colleagues, see accomplishments as a team effort, and are willing to help out wherever you can.