Description

The Senior Customer Service Officer will play a key role in providing excellent customer service support to Dangote Cement customers. They will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, as well as a dedication to delivering exceptional customer service.

Requirements
Responsibilities

Handle customer inquiries and provide information about products and services
Resolve customer complaints and issues in a timely and satisfactory manner
Ensure customer satisfaction and maintain positive customer relationships
Escalate complex issues to the appropriate department for resolution
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to improve customer service processes and procedures
Monitor customer feedback and identify areas for improvement
Stay updated on company products and services to provide accurate information to customers
Assist in training and mentoring junior customer service officers
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Description

The Senior Customer Service Officer will play a key role in providing excellent customer service support to Dangote Cement customers. They will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, as well as a dedication to delivering exceptional customer service.

Requirements
Responsibilities

Handle customer inquiries and provide information about products and services
Resolve customer complaints and issues in a timely and satisfactory manner
Ensure customer satisfaction and maintain positive customer relationships
Escalate complex issues to the appropriate department for resolution
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to improve customer service processes and procedures
Monitor customer feedback and identify areas for improvement
Stay updated on company products and services to provide accurate information to customers
Assist in training and mentoring junior customer service officers
Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field
Minimum of 8 years of experience in customer service
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to handle and resolve customer complaints
Proficiency in MS Office
Experience in the manufacturing or construction industry is a plus
Customer service certification is preferred
Benefits
· Medical Insurance Cover

· In-House Pension Scheme

· Quarterly Production Bonus

Life Assurance