JOB SUMMARY

Reporting to the Back Office Unit Head, the Back Office Intern will be responsible for the operational completion of set tasks in the department and ensure that all back office operations functions are promptly and accurately performed.

JOB SPECIFICATIONS

The job holder will be responsible for Implementing and supporting the unit initiatives as outlined by the business including;

• Effective and efficient processing of client instructions
• Term Deposit Booking
• Interest Liquidation Circulation, client database management and build-up
• Preparation and circulation of daily Interest Payments, Electronic Funds Transfer (EFT) payments
• Loan Processing
• Raise and track payments linked to loan accounts promptly and correctly and ensure that they are captured
• Attend to client queries with accurate account information
• Ensure that unreconciled items and funds received on the statement are actively checked, passed to clients’ accounts and instructions pursued for optimum delivery
• Ensure that Compliance checks are done when processing transactions and any suspicious transactions are reported to the Head of the Unit
• Timely consolidation of client investments
• Maturity reporting and circulation to all in the department
• Prepare employer receipting and submission file in line with client instructions
• Build and enhance relationships with members of other units in the department
• Prepare reports reflecting payments
• Reconcile all accounts on a daily, monthly and yearly basis

MINIMUM ENTRY REQUIREMENTS

• Bachelor’s Degree in Banking [&/or Finance], Business or related discipline from a reputable University
• Experience in the financial service industry or a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES

• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills