JOB SUMMARY

Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the system administration unit in the department.

JOB SPECIFICATIONS

• Act as day-to-day owner and administrator for core corporate applications, providing end-user assistance, training and troubleshooting as required; supporting the operations team to manage existing systems, including upgrades, patches and changes.
• Manage all the system requirements including but not limited to the creation of new products, merging or phasing out in the core banking system
• Continuous updating of systems and controls for FCC to minimize operational risks and help with the documentation of process flows and End-user manuals for business use.
• Maintenance of various core elements of Flexcube-Interest rates, exchange rates, Calendar dates, Year-end procedures etc.
• Managing and coordinating user testing of application changes.
• Trouble shooting in the system to ensure continuous system capability improvements and product setups.
• Password reset and change role maintenance
• Records Management-UAT testing, change role forms, application of changes in the live environment.
• Monitor the system daily and respond immediately to security or usability concerns
• Work with end users to find solutions for system issues and propose new developments.
• Respond to and resolve help desk requests
• Ensure that client information is protected and secured against fraud by enforcing access rights and verification levels
• Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance
• Define and document best practices and support procedures
• Any other tasks as assigned

MINIMUM ENTRY REQUIREMENTS

• Grade 12 Certificate and/or equivalent (with Mathematics)
• Degree in Business or Computer related Courses from a recognised university.
• 2 – 3 years experience

OTHER SKILLS AND ATTRIBUTES

• Financial industry knowledge and working experience.
• Must have Flexicube experience
• Knowledge of clearing rules and operation of the internal clearing system.
• Good communication skills.
• Strong interpersonal skills to build relationships with staff.