Main Purpose:

Based in Kitwe and directly reporting to the Lubricants Manager – Zambia. The Key Accounts Manager will have the responsibility and accountability for all the Lubricants business, sales and credit management, to innovate solutions to product applications for customers’ operations, including and product rationalization, rolling out of value adding technical services to the Lubricants Customers across the Country in the Mining segment. The Key Account Manager will also be responsible and expected to resolve health safety and environmental issues pertaining to product application and disposal

Knowledge Skills and Abilities, Key Responsibilities:

NATURE AND SCOPE OF ACTIVITY

The Key Account Manager – Mining will ensure and be responsible for the lubricants business in the Mining segment in the entire Country Zambia. The candidate will ensure optimum planned sales volume are attained, correct customer pricing, customer relationship, profitability and growth of the business in the sector is achieved.

Puma – Operations – Terminal Manager
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locations
Lusaka, Zambia
time type
Full time
posted on
Posted Today
job requisition id
R-013207
Main Purpose:
Based in Kitwe and directly reporting to the Lubricants Manager – Zambia. The Key Accounts Manager will have the responsibility and accountability for all the Lubricants business, sales and credit management, to innovate solutions to product applications for customers’ operations, including and product rationalization, rolling out of value adding technical services to the Lubricants Customers across the Country in the Mining segment. The Key Account Manager will also be responsible and expected to resolve health safety and environmental issues pertaining to product application and disposal

Knowledge Skills and Abilities, Key Responsibilities:

NATURE AND SCOPE OF ACTIVITY

The Key Account Manager – Mining will ensure and be responsible for the lubricants business in the Mining segment in the entire Country Zambia. The candidate will ensure optimum planned sales volume are attained, correct customer pricing, customer relationship, profitability and growth of the business in the sector is achieved.

MAIN DUTIES

Implement, uphold and sustain high Safety Standards in the portfolio operations and in line with Puma Healthy, Safety, Security and Environment (HSSE) Policy & ensure compliance by way of undertaken regular audits across the B2B Mining segments
Regular visits and inspection of customer mine sites and ensure they adhere to Puma Energy HSE, Quality and Operation Excellence standards
Be involved and able to produce sales budgets, opex and capex budget as required and ensure the execution of the budget for the segment
Manage and supervise the execution of capex project in your segment in liaison with the Engineering department
Ensure that the fuels business achieves potential sales volumes in the region, correct pricing, profitability and business growth in the segment.
On boarding and prospecting of new customers in the segment to achieve business growth for the company
Ensure implementation and continuity of the lubricants strategy / business model.
Manage key accounts directly and provide all technical support. Undertake where viable value adding programmes to ensure that the business achieves competitiveness with customers outside price & progress chosen accounts towards partnership relationships.
Manage the lubricants supply chain and interface with critical stakeholders.
Understand the market and competitor positioning in the Zambian market and keep updated records of market size specifically to the B2B Non-Mining segment
Come up with a plan and deliver the said plan including income, cash flow, and other financial and non-financial targets. The Key Accounts Manager will own the P&L for the Mining segment and ensure that the budgeted sales volumes, gross profits and the EBIDTA is delivered for the segment
Reconcile customer accounts where necessary and ensure customers receives account statements regularly
Ensure all customers have supply agreement or sales contracts and actively manage the contracts as expected
Credit management and timely collections of credit sales from customers. The incumbent to ensure that Credit KPIs of < 5% per month is attained t as set by the company without major deviations
The candidate should be able to produce business reports as and when required by the company
EDUCATION AND TRAINING

Preferably University Degree in Engineering, Technical or Commercial field from reputable University
Three years of working in the Mines or of sales and marketing experience with demonstrated achievements of success in fuel and lubricants or petroleum products.
A strong lubricants technical background is essential
A proven track record in the Petroleum industry especially in the field of Total Fluid Management
High level of analytical, negotiation, communication, interpersonal and entrepreneurial skills.
Computer literacy in business applications and an out of the box positive thinker and operator.
In-depth Knowledge of Customer Relationship Management Systems (CRM)
Self-driven; ability to work independently and ability to make wise decisions on the spot.

Key Relationships and Department Overview:

Internal contacts

Business Support
Finance Function – Payments, Audit, Salaries, General Ledger
Mumbai Pricing team
Credit Team
KYC Team
Maintenance Engineer
Operations Manager
HSSE Manager
TFM Managers
Other Business Managers

External contacts

Customers
Contractors
Transporter
Regulatory Agencies