BRANCH MANAGER  2

PremierCredit is Zambia’s leading and fastest growing International financial technology (fintech) company operating in emerging markets in Southern Africa. The company operates an online microlending and Investment platform for small businesses and individuals, making financial services inclusive, accessible, and affordable.

As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the position of Branch Manager

JOB BRIEF

As the Branch Manager, you will play a pivotal role in optimizing our operational efficiency and ensuring seamless processes. Your key responsibilities will include:

Key Responsibilities

Operations

• Directing all operational aspects;
• Ensuring flawless customer service;
• Managing budgets and allocated funds appropriately;
• Ensure sales targets for loans and investments are met
• Ensuring that all financial transactions are accurately recorded;
• Understanding that you are solely responsible for the branch as per expectation and requirement;
• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks;
• Develop and enforce sound policies and structures for the growth of the branch (share these policies with HR and Head of Operations).
• Create a strong workforce by developing competent individuals in the branch operations team;
• Oversee the processing of centralized loans and other branch activities to ensure due process, accuracy and accountability are followed;
• Create and implement long term business plan to ensure continuity of business operations in the long run;
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels;
• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses;
• Collaborate with heads of other units to develop best practices for successful collaboration;
• Delegate tasks to members of the branch.
• Locate areas of improvement and purpose correction actions that meet challenges and leverage growth opportunities.

Qualifications:

• At least Degree in Banking and Finance, business administration, business, or related field preferred;
• Minimum Five (5) years’ previous experience in branch operations, client services or a related field
• Demonstrated and proven sales results
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking sales;
• Focused on customer service
• Excellent verbal and written communication skills
• In-depth understanding of company services and its position in the market
• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to multitask, prioritize, and manage time efficiently