Excellence Skills Corporation Limited (the “Company”) is a leading recruitment firm in Zambia and is now recruiting for a versatile and reputable company based in Kitwe, Zambia which is engaged in the supply of personal protective equipment, engineering works, spares, consumables, logistics, mining support services, and general supply.

With a commitment to quality, reliability, and comprehensive solutions, the Company caters to a diverse range of industries. As it expands its operations in Zambia and in the region, the Company is now looking for a dynamic and detail-oriented individual to join the team as a Front Office Executive.

Key Responsibilities:

1.     Front Desk Management:

Warmly welcome visitors, clients, and employees to the office, creating a positive first impression.

Manage incoming calls, redirecting them to the appropriate personnel or department, and taking messages as needed.

2.     Visitor Management:

Maintain a log of visitor information, issue visitor badges were available, and enforce security protocols.

Collaborate with security personnel to monitor and manage access control.

3.     Customer Service:

Provide excellent customer service by assisting clients with inquiries, offering information about products and services, and addressing their needs promptly and courteously.

4.     Handling Deliveries:

Receive and manage incoming deliveries, ensuring accurate documentation and prompt distribution to the relevant departments.

5.     Appointment Scheduling:

Efficiently schedule appointments for clients and coordinate with internal teams to ensure seamless arrangements.

Maintain an organized and up-to-date calendar of appointments and meetings.

6.     Administrative Support:

Offer administrative support across various departments, including data entry, document preparation, and record-keeping.

Assist in organizing company events, meetings, and conferences.

7.     Office Communication:

Facilitate internal communication by relaying messages and announcements to employees.

Ensure the timely distribution of company-wide communications.

8.     General Office Support:

Assist in various office tasks such as photocopying, scanning, and filing documents.

Maintain a clean and organized front office area.

Minimum Qualifications and Experience Requirements:

• Grade 12 Certificate with 5 O-levels.
• Minimum of a Certificate in Business Administration, or a relevant field.
• Minimum 1-year experience as a Front Office Executive, Receptionist, or in a customer-facing role.

Key Attribute Requirements:

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with office equipment.
• Strong organizational and multitasking abilities.
• Professional demeanor, with a friendly and approachable personality.