JOB OPPORTUNITIES

Luapula Water Supply and Sanitation Company Limited (LpWSC), is a Commercial Utility mandated to provide water supply and sanitation services to the urban and the rural areas of Luapula Province. The Company operates under the legal framework as outlined in the Water Supply and Sanitation Act No. 28 of 1997.

The Commercial Utility was incorporated under the Companies Act Cap 338 of the laws of Zambia and operates in five out of the twelve districts in the province, namely Mansa, Nchelenge, Mwense, Kawambwa and Samfya. The Commercial Utility, being an equal opportunity employer, seeks to recruit high profiled, self-motivated, innovative, honest, committed, adequately and appropriately experienced person to fill the vacant position of CUSTOMER SERVICES ASSISTANT

Job Purpose:

To contribute to the financial viability of the Company by strict maintenance of the billing cycle and bill distribution and revenue collection, maintenance of DDACC accounts and customer complaint resolution.

Main Duties And Responsibilities.

• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement programs
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously handles customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary
• Closing resolved complaints
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action
• Receipting and invoicing customers
• Performs any other duties as delegated by superiors.

Qualifications And Experience

• Grade 12(Form v) School Certificate including Mathematics.
• Bachelor of Finance and Accounting, ZICA, or Diploma in Banking
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours.