Front Office Deputy Manager

Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales and reporting to your line manager as necessary.

• Induction and training of all new staff to agreed standards
• Take control of reservations, room rates and the drawing of quotations and relevant follow ups to clients
• Ensure adequate staffing levels and organise rotas ensuring all functions are covered as required.
• Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate
• Manage day to day issues that may arise within the team or with individuals.
• Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.
• Deliver the professional greeting of clients and visitors, to the highest standards
• Monitor, manage and review the Catering and Cleaning contracts
• Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services
• Implement dynamic operational working procedures, to support the delivery of service excellence
• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
• Maintains security by following procedures; monitoring logbook etc.
• Monitor the team’s performance promoting achievements and identifying weaker areas for improvement
• Controlling and servicing all corporate events for conference clients, handling conference facilitators and monitoring that all delegates are delighted with the services provided.