Description:

Job Purpose
The Branch Manager will be responsible for all operations and compliance of the Branch, as well as mentoring and development of Branch staff. The Branch Manager will also be responsible for growing the branch sales through effective business development and managing relations with retail and corporate customers.

Summary of Key Responsibilities;

Formulating and implementing marketing strategies to attain the set deposit growth and profitability targets
Ensure compliance with the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures and regulations as well as compliance with all statutory bodies and requirements.
Manage all marketing plans and programs and provide training to all service personnel to ensure effective customer service according to safety procedures.
Design and execute an effective action plan to monitor all activities and forecast all deposits and loans
Ensure full compliance with handling keys and access code at all times to avoid any lapses
Plan and manage the customer experience for the branch
Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits.
Prepare a list of all prospective customers for sales leads.
Maintain control of all marketing activities to ensure the achievement of all objectives within the allocated budget and determine all sales goals.
Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence to compliance policies and procedures.
Provide top-class relationship banking which is delivered in a timely, courteous and efficient manner.
Maintain knowledge of all bank products and services and assist to resolve customer queries.
Prepare and analyze profit and loss statements for branches and maintain all current business and ensure an optimal level of customer service.
Mentor and train branch staff to improve productivity and overall efficiency of the team.
Ensure that branch daily, weekly and monthly sales and operations reports are submitted on time.
Required Skills and Attributes;

Excellent communication skills
Problem-solving abilities.
Business awareness and management skills;
Aggressiveness
Creative Skills
Negotiating Skills
Excellent interpersonal skills
Honest
Good Leadership and mentoring skills
Result Oriented
Primary Areas of Accountability:

Qualifications and Experience

Degree in Business or any Commercial field
Should at least have a minimum of 5-7 years experience as Branch Manager with a Well-Established Commercial
Bank
Working experience as Senior Branch Manager will be an added advantage
Must have proven experience in Credit, SME Banking and Retail Banking
A minimum of 2-3 years Private Banking experience will be a plus
Must have proven experience in Business Development and Relationship Management
Must be working as Branch Manager with the Top Five Commercial Banks in Zambia in the respective towns.
Should be ready to work in a multicultural environment
Must have leadership experience and ability to drive business and people transformation.
Must be well-networked with the Business Community in the respective town