Livingstone, Zambia
Full-time
Company Location: Avani Victoria Falls Resort
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given..

Job Description
1. Observe a high standard of personal hygiene and follow laid down procedures

2. Attend pre-shift and departmental meetings as scheduled

3. Set up tables to the required standard

4. Provide efficient service to allocated area and ensure excellent guest relations

5. Handle all guest complaints in a courteous and professional manner

6. Be familiar with the staff handbook, house rules and emergency procedures

7. Present product information to clients on a proactive basis

8. Actively interact with customers to identify their requirements

9. Act correctly on instructions showing a clear understanding of the requirements

Qualifications
• Certificate in Hotel Management or related field
• Previous experience in a Food & Beverage/Restaurant operations leadership role in a 3 to 5* high volume hotel establishment
• Passion for teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service and communication skills

Additional Information
Full grade twelve certificate