Impact Enterprises International, a technology company providing outsourced support services based in Chipata, Zambia, is looking for an exceptional Training and Development Manager to manage HR and support L&D initiatives for computer skills development.

Company Overview
Impact Enterprises provides valuable employment for high school and college graduates in Zambia. We are a for-profit social enterprise delivering world-class outsourcing services such as web research, content moderation, data annotation, and data entry. Launched in June 2013, we are seeking to become the premier outsourcing company in Africa.

Based in Chipata, we partner with international marketing, software, and consumer companies and universities to support their operations. All tasks are overseen by managers and company executives. Internal training and workshops help develop the skills of all employees during their employment, allowing them to progress to new tasks over time. Visit our website to learn more: www.impactenterprises.org.

Job Scope | Duties

The Training and Development Manager will support the HR managment but with primary focus on developing and implementing

Training & Development programs to improve individual and organisational performance for Impact current and new staff.
The Training and Development will be responsible for such tasks as the below:

Planning – Identifying and assessing current training needs through a training needs analysis and consultation with all relevant stakeholders.
Coordinating – The role will coordinate all training and development activities but more importantly, partner with all managers and internal and external stakeholders.
The role will support all needs Impacts training needs from onboarding through to specific project training.
Monitoring & Evaluating Training and Reporting – Monitor and evaluate Training and Development programs effectiveness and success and report on the effectiveness.
Develop intuitive training styles and systems that are project specific
Qualifications

The candidate must meet all of the below qualifications:

Exceptional English communication skills.
Minimum Bachelor’s degree in Human Resources, Project Management, or Business Administration.
Minimum 3-5 years’ experience in HR management or relevant experience
Must be a registered and active member of the Zambia Institute of Human Resource Management or similar body.
Advanced skills in Google Sheets and Excel (Practical test will be administered before interview)
Average typing speed of at least 40 WPM (Practical test will be administered before interview)
Ability to think critically and handle conflicts.
Superb attention to detail and organizational skills to manage multiple initiatives simultaneously.
Keen interest in the ICT sector and working with start-up businesses.
Good judgement, planning and organisational skills.
Additional valuable qualifications include:

1. Entrepreneurship experience in business planning

2. IT network administration training

3. Experience working with foreign companies in the United States, Canada, Europe, or Australia.

4. Experience in youth IT, Project Education, coaching and mentorship.