Livingstone, Zambia
Full-time
Company Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara
Company Description
Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia and the Middle East.

Job Description
Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

To implement the hotel strategy across all rooms departments.
To provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational rooms activities of the hotel.
Oversee the operations functions of the hotel, as per the Organizational chart.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, LQA and service standards.
Lead all key property issues including capital projects, customer service and rooms refurbishment.
Handling complaints and oversee the service recovery procedures.
Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
Day-to-day operations

Manage hotel services, such as room, laundry, spa
Trouble-shoot any issues arising in hotel operations.
Liaise with contractors and suppliers.
Supervise any maintenance work and renovations.
Safeguard security and compliance, conducting inspections where necessary.
Handling financial responsibilities of the hotel

Deliver hotel budget goals and set other short and long term strategic goals for the property.
Tracking hotel revenues, setting sales targets and optimizing profits.
Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
A strong understanding of P&L statements and the ability to react with impactful strategies.
Developing improvement actions, carry out costs saving measures, manage and monitor hotel expenses.
Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Spa are on target and accurate.
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
Leading a successful team

Talent-spotting, recruiting and providing ongoing training.
Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.
Investing effort in employee engagement and retention in collaboration with the People & Culture Department.
Evaluate team member performance.

Qualifications

Relevant degree in Hospitality Management or any other related field.

Highly proficient in hotel systems.

Additional Information
Luxury experience is a must.

Closing Date: 18 July 2023